We always aim for making sure our products can meet our customers' requirements, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We only offer package size or design customization, but the product grade and specification can't be customization.
We do not send out free samples. If you would like to sample a product before ordering, please place an order directly through our Amazon store or our website’s standard checkout process.